FAQ
Delivery
What shipping options can I choose from?
Currently, you can order from us through Foxpost/Packeta and MPL courier services to anywhere in the country. You can request your package to a locker or even to your home address.
When will my package arrive?
Your package will arrive at the shipping address you provided within 2-5 business days of dispatch.
Can I order from abroad?
Of course! Our products are available in over 26 foreign countries within Europe. For international orders, please note that shipping costs may be significantly higher than for domestic orders.
List of countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
I entered the wrong shipping address/method when placing my order. What should I do?
There is no problem in this case. Please contact us by email as soon as possible, and we will make sure you receive your order. For easier identification, please include your name and order number in the email.
I would like to cancel my order.
After placing your order, you have 14 days to change your mind, and we will refund the full amount of your order. :)
If you change your mind after receiving your order, the cost of returning the order will be borne by the buyer, and we can only accept products in perfect condition.
Please ensure you are adequately informed about the product you wish to order before placing your order.
(Unfortunately, gift vouchers cannot be refunded.)
Candles
White spots have appeared on my candle.
This phenomenon is called frosting. This is not mold, nor is it a quality defect.
It occurs with pure soy wax candles if they are stored in a cold place for a long time.
Many people say this only makes the candle more special, as if it were frosted :)
How can I prevent it?
Try to store your candles at room temperature.
If spots have already appeared on your candle and bother you, try to gently warm the surface of the candle.
What is soy wax, and why is it better than traditional candle wax?
Soy wax is a natural, plant-based wax made from soybeans. It is environmentally friendly, comes from a renewable source, and produces less soot when burning than paraffin. It provides a cleaner and more even burn.
Why is the bisque firing important?
On the first burn, let the candle burn until the entire top layer of wax has melted (usually 2–3 hours). This helps prevent tunneling and ensures an even burn later on.
For how long should I burn the candle at once?
It is recommended to burn for a maximum of 3–4 hours at a time. This helps maintain the candle's quality and safe use.
Is it natural for the surface of a candle not to be completely smooth?
Yes. Soy wax is a natural product, so minor surface imperfections, discolouration or "frosting" may occur. This does not affect the quality or burn of the candle.
How strong is their scent?
Soy wax candles provide a pleasant, even fragrance. The scent is not overpowering, but delicately fills the space.
Do they contain harmful substances?
Our candles do not contain paraffin. They are made with quality fragrances and carefully selected ingredients.